Shipping Policy

PROCESSING AND HANDLING

We strive to process most orders within 1-2 days, but all orders are processed within 1 to 3 business days (excluding weekends and holidays) after receipt of your order confirmation email. Once your order has shipped, you will receive another notification.

SHIPPING RATES AND ESTIMATES

The following countries and regions are eligible for free international shipping from our suppliers: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and others worldwide. It usually takes 2 to 4 weeks to ship to most destinations, though delays caused by import and customs can extend this timeframe. Orders may be subject to import duties and taxes (including VAT) when they reach the country of destination. Cgenomix cannot be held responsible for these charges and they fall under your responsibility.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info.uae@cgenomix.com with your name and order number, and we will look into it for you.

QUESTIONS ABOUT REFUNDS, RETURNS, AND EXCHANGES

If you have questions about returns, please review our Return Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY 

If you have any further questions or comments, you may contact us by:

• Address: P. O. Box: 50116-UAE, SHARJAH – INDUSTRIAL AREA 15 – CROSS STREET 14-25
• Phone Number: +971-6-5357367 / +971-6-5357329
• Email: info.uae@cgenomix.com
• Online contact form: https://www.cgenomix.com/ae/contact/